Careers

The Role and responsibility of the Client Relationship Manager is to develop and maintain good relationships with existing and new clients. To be the first point of contact for all communication between clients and the organisation. To understand client’s needs and to manage the interaction with the organisation.

Position reports to: CEO of Kishugu Aviation

Minimum Requirements:

• Relevant B-degree and experience in the Agriculture, Forestry or Environmental Sector;
• Must have a deep understanding of all aviation related Forestry, Agriculture and Conservation Sector applications and
• Commercial Pilots licence would be advantageous;
• Willing to travel extensively country wide and operate close to air bases and client location

Minimum Experience:

• 5 Years’ relevant experience in management
• Aviation industry experience
• Strong project management experience in the Forestry or Environmental Industry which include manage, coordinate and assist with forest fire fighting. Have experience in all aspects of the forest lifecycle and forest

Key Performance Areas:

The Client Relationships Manager is responsible to:

• Oversee and implement goals and standards for operational integrity, client service levels, costs and budgeting.
• Client communication, interaction relationship development and managing expectations
• Drafting, negotiating, monitoring and manages client contracts
• To ensure proper adherence of compliance with client contracts
• Understanding and coordination of all internal functions and departments service delivery
• Positive relationships with existing industry
• Develop and present proposals and bid submissions to existing and potential client
• Very close working relationship and co-ordination with existing Business Development functions and team
• Drafting and developing reports and statistics for internal and external

Planning

• Assist with client and company resource planning and placements

Contract and Stakeholder relationship Management

• Audit customer satisfaction and perceptions regarding contract management
• Draft seasonal client climate surveys

Operations Management

• Working in conjunction with the group management team
• Support and problem solving
• Verify client invoicing and collection of debtors
• Client information sharing

Administration

• Attend and participate in relevant meetings
• Periodic reports to be submitted timeously

Competencies:

• Broad operational knowledge and experience in the functions of the organisations and its client

Clearly display the following professional values:

• Accountability;
• Ability to work in a Team;
• Excellence;
• Adaptability; and
• Making a difference
• Sound knowledge of management principles and practices;
• Good written and verbal communication skills;
• Well-developed interpersonal skills;
• Ability to work unsupervised;
• Good analytical skills;
• Leadership skills and an authoritative approach;

The candidate must be able to travel. Three-month probation period, thereafter permanent appointment should the candidate meet the requirements and expectations. Remuneration will be commensurate with qualifications and experience. If you have not heard from us within 7 working days after the closing date, please consider your application as unsuccessful. Kishugu Aviation Group reserves the right not to make an appointment.

Start Date: 1 September 2021 or asap

In line with the EEA, preference will be given to those applicants whose appointment will address the demographic imbalances in our work force profile.