Introduction

1.1.    This website can be accessed at kishugu.co.za, (the “Website”) and is owned and operated by Kishugu (Pty) (“Kishugu”, “we”, “us”and “our”).

1.2.    These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale and delivery of Goods, and the use of the Website.

1.3.    These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or “user”), including without limitation each user who registers as contemplated below (“registered user”). By using the Website and by clicking on the Register/Sign up button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

1.4.    The Website enables you to shop online for a range of goods including books. (“Goods”).

Important Notice

2.1.    These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).

2.2.    These Terms and Conditions contain provisions that appear in similar text and style to this clause and which –

2.2.1.        may limit the risk or liability of Kishugu; and/or

2.2.2.        may create risk or liability for the user; and/or

2.2.3.        may compel the user to indemnify Kishugu; and/or

2.2.4.        serves as an acknowledgement, by the user, of a fact.

2.3.    Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.

2.4.    If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Kishugu to explain it to you before you accept the Terms and Conditions or continue using the Website.

2.5.    Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Kishugu in terms of the CPA.

2.6.    Kishugu permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.

2.7.    These Terms and Conditions are divided into three sections, as follows:

Part 1 – Orders and Sales;

Part 2 – Privacy Policy; and

Part 3 – General Legal Terms.

Part 4 – Card Processing

Returns

Please refer to our Returns Policy for more information about cancelling orders after delivery, and about returns (and related refunds, replacements or repairs).

Part 1 – Orders And Sales

Registration and use of the Website

4.1.    Only registered users may order Goods on the Website.

4.2.    To register as a user, you must provide a unique username and password and provide certain information and personal details to Kishugu. You will need to use your unique username and password to access the Website in order to purchase Goods.

4.3.    You agree and warrant that your username and password shall:

4.3.1.        be used for personal use only; and

4.3.2.        not be disclosed by you to any third party.

4.4.    For security purposes you agree to enter the correct username and password whenever ordering Goods, failing which you will be denied access.

4.5.    You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.

4.6.    You agree to notify Kishugu immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.

4.7.    By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.

4.8.    You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Company representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).

4.9.    You may not use the Website to distribute material, which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.

4.10.  You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised Company representative.

Part 2 – Privacy Policy

Privacy policy

10.1.    We respect your privacy and will take all reasonable measures to protect it, as more fully detailed below.

10.2.    Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to –

10.2.1.        your name and surname;

10.2.2.        your email address;

10.2.3.        your physical address;

10.2.4.        your gender;

0.2.5.        your mobile number; and

10.2.6.        your date of birth.

10.3.    Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.

10.4.    You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

10.5.    Subject to clause 10.6 below, we will not, without your express consent:

10.5.1.        use your personal information for any purpose other than as set out below:

10.5.1.1.            in relation to the ordering, sale and delivery of Goods;

10.5.1.2.            to contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us);

10.5.1.3.            to inform you of new features, special offers and promotional competitions offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us); and

10.5.1.4.            to improve your experience on our Website by, inter alia, monitoring statistical non-personal browsing habits, and to transact with us; or

10.5.2.        disclose your personal information to any third party other than as set out below:

10.5.2.1.            to our employees and/or third party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;

10.5.2.2.            to our divisions, affiliates and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us);

10.5.2.3.            to our suppliers in order for them to liaise directly with you in the event of you submitting a warranty claim regarding any Goods you have purchased which requires their involvement; and

10.5.2.4             pursuant to a corporate transaction in terms of which we sell any of our businesses or assets to a buyer of such businesses or assets.

10.6.    We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, order of court or legal process served on us, or to protect and defend our rights or property.

10.7.    We will ensure that all of our employees, third party service providers, divisions, affiliates and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations (save as permitted herein) in relation to your personal information.

10.8.    We will –

10.8.1.        treat your personal information as strictly confidential;

10.8.2.        take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;

10.8.3.        provide you with access to your personal information to view and/or update personal details;

10.8.4.        promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;

10.8.5.        provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request;

10.8.6.        upon your request, promptly return or destroy any and all of your personal information in our possession or control; and

10.8.7.        not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

10.9.    Kishugu undertakes never to sell or make your personal information available to any third party other than as provided for in this policy, unless we are compelled to do so by law. In particular, in the event of a fraudulent online payment, Kishugu reserves the right to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

10.10.  Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.

10.11.  If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than KISHUGU SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information.

10.12.  This Website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited. If you do accept a “cookie”, you thereby consent to our use of any personal information collected by us using that cookie subject to the provisions of this clause 10.

Part 3 – General Legal Terms

Changes to these terms and conditions

11.1.    Kishugu may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website.

11.2.    Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.

Electronic communications

When you visit the Website or send emails to us, you consent to receiving communications from us or any of our divisions, affiliates or partners electronically in accordance with our privacy policy as set out in clause 10 above.

Ownership and copyright

13.1.    The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of Kishugu, its advertisers and/or sponsors and/or is licensed to Kishugu.

13.2.    You will not acquire any right, title or interest in or to the Website or the Website Content.

13.3.    Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law.

13.4.    Where any of the Website Content has been licensed to Kishugu or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.

Disclaimer

14.1.    The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.

14.2.    Whilst Kishugu takes reasonable measures to ensure that the content of the Website is accurate and complete, Kishugu makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website.

14.3.    Kishugu disclaims liability for any damage, loss or liability, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.

14.4.    Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.

14.5.    Any views or statements made or expressed on the Website are not necessarily the views of Kishugu, its directors, employees and/or agents.

14.6.    In addition to the disclaimers contained elsewhere in these Terms and Conditions, Kishugu also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of Kishugu, its employees, agents or authorised representatives. Kishugu thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.

Linked third party websites

15.1.    This Website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and Kishugu is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.

15.2.    Notwithstanding the fact that the Website may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.

Limitation of liability

16.1.    Kishugu cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of Kishugu, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of email to comms@kishugu.com or by contacting 013 760 1000.

16.2.    KISHUGUSHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, THE WEBSITE OR THE CONTENT CONTAINED IN THE WEBSITE; OR YOUR INABILITY TO USE THE WEBSITE, AND/OR UNLAWFUL ACTIVITY ON THE WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.

16.3.    YOU HEREBY INDEMNIFY KISHUGU AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.

Availability and termination

17.1    We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserve the right to discontinue providing the Website or any part thereof with or without notice to you.

17.2.    Kishugu may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that Kishugu will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time and to the extent possible.

17.3.    If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, and you fail to remedy such failure within 7 (seven) days of notice to you by us, this may (in our sole discretion) lead to a suspension of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.

Governing law and jurisdiction

18.1.    These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.

18.2.    In the event of any dispute arising between you and Kishugu, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.

18.3.    Nothing in this clause 18 or the Terms and Conditions limit your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.

Notices

19.1.    Kishugu hereby selects 1 Club Street, Nelspruit Airport, Nelspruit, Mpumalanga, South Africa, as its address for the service of all formal notices and legal processes in connection with these Terms and Conditions (“nominated address”). Kishugu may change this address from time to time by updating these Terms and Conditions.

19.2.    You hereby select the address specified on the Goods order form as your nominated address, but you may change it to any other physical address by giving Kishugu not less than 7 days’ notice in writing.

19.3.    Notices must be sent either by hand, prepaid registered post, telefax or email and must be in English. All notices sent –

19.3.1.        by hand will be deemed to have been received on the date of delivery;

19.3.2.        by prepaid registered post, will be deemed to have been received 10 days after the date of posting;

19.3.3.        by fax before 16h30 on a business day will be deemed to have been received, on the date of successful transmission of the fax. All fax sent after 16h30 or on a day which is not a business day will be deemed to have been received on the following business day; and

19.3.4.        by email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.

Kishugu information

For the purposes of the ECT Act, Kishugu information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website:

20.1.    Full name: Kishugu (Pty), a private company registered in South Africa

20.2.    Main business: Integrated Fire Management Systems Supplier

20.3.    Physical address for receipt of legal service (also postal and street address): 1 Club Street, Nelspruit Airport, Nelspruit, Mpumalanga, South Africa

20.4.    Phone number:  On 013 760 1600

General

21.1.    Kishugu may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.

21.2.    You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.

21.3.    Any failure on the part of you or Kishugu to enforce any right in terms hereof shall not constitute a waiver of that right.

21.4.    If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.

21.5.    No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.

21.6.    No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.

21.7     These Terms and Conditions contain the whole agreement between you and Kishugu and no other warranty or undertaking is valid, unless contained in this document between the parties.

Part 4 Card Processing

1. Detailed description of goods and/or services
Kishugu Aviation is a business in the Aerial Fire Fighting industry that provides multiple Aerial Services.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of email.

3. Export restriction
The offering on this website is available to South African clients only – We also offer website access Internationaly

4. Return and Refunds policy
The provision of goods and services by Kishugu Aviation is subject to availability. In cases of unavailability, Kishugu Aviation will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15 % administration fee.

5. Customer Privacy policy
Kishugu Aviation shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Kishugu Aviation bank account, the details of which will be provided on request.

7. Card acquiring and security
Card transactions will be acquired for Kishugu Aviation via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Kishugu Aviation separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility
Kishugu Aviation takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, .

12. Variation
Kishugu Aviation may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Kishugu (Pty) Ltd based in South Africa.

14. Kishugu Aviation contact details

Company Physical Address: 01 Club Street
Nelspruit Airport, Nelspruit, 1201, South Africa

Email: comms@kishugu.com
Telephone: +27 13 741 1437

Last updated: 29 October 2023